Online Shopping - Multi-Vendor Ecommerce Marketplace

Online Shopping - Multi-Vendor Ecommerce Marketplace

This year has been no exception to the Commerce industry's constant evolution. Merchants are building and/or enhancing their eCommerce companies more than ever before to meet customers' needs. For instance, if a consumer wants to rent food services, he must continue to use a food service provider website, and if he wants to rent an apartment, he must visit several websites. However, as eCommerce grows in popularity, buyers are increasingly expecting a fast-paced buying experience. Multi-vendor eCommerce platforms are the simplest response to the current changing trend. Investing in such a platform would provide you with tremendous exposure to fulfil your dreams and achieve the success you desire. While everything in eCommerce appears to be changing, we've reduced it down to the most important trends that will impact businesses in the next months and years.

Trends in e-commerce multi vendor marketplace that are paving the way.

  1. The realism of online buying with augmented reality.
  2. Increase in the use of voice search.
  3. AI assists retailers in learning more about their customers.
  4. On-site customisation to provide unique experiences.
  5. Large data to provide tailored experiences.
  6. Chatbots.
  7. Mobile Shopping on the go.
  8. More options for payment.

The realism of online buying with augmented reality.

For Multi-vendor eCommerce Marketplace, Augmented reality (AR) has been a game-changer. This sort of technology allows customers to see the thing they're looking for up close, which aids in their purchasing choice.

In certain areas, such as fashion and home décor, AR has a significant impact on the purchasing experience since it allows customers to get a better feel for an item without having to see it in person. According to Gartner,

“100 million people will shop using augmented reality by 2020, so it will be fascinating to watch how it plays out next year.”

As Lumis vision says, 40% customers are willing to pay more for the product if the Augmented Reality is a part of your multi vendor eCommerce marketplace. The interesting fact is, Amazon is planning for an AR mirror which gives customers the satisfaction of virtual trials in clothing.

Increase in the use of voice search.

Not only are there more smart speakers on the eCommerce market, but consumers are now relying on voice assistants to do daily activities. According to Loop Ventures, by 2025, 75% of US households will own a smart speaker.

As more smart speakers are installed in homes, more people will use voice search on your multi vendor eCommerce marketplace to shop online, order food, and arrange their lives. In terms of keywords and content, the advent of voice search presents an opportunity for eCommerce multi vendor firms.

“More engagement of voice-enabled solutions in the commerce arena with Amazon Alexa and Google Home,”

According to David Zimmerman, Director of eCommerce Solutions at Kensium, it is high on his list of 2020 trends to watch. A study by Gartner says that 30% of all ecommerce browsing searches will include voice searches by 2020.

AI assists retailers in learning more about their customers.

Customers may enjoy automated, individualised purchasing experiences in Multi-Vendor Marketplace Websites, thanks to artificial intelligence (AI) and machine learning. AI collects data on how customers shop on your multi-vendor site when they make purchases, and what they're seeking for in a product or service regularly. It's a piece of technology that can't be recreated in a physical location.

Your customers want to know that companies care and AI will be developed appropriately which benefits both sides. On social media, we've seen the inverse phenomenon, when AIs learn from humans' more negative comments, but it's extremely probable that customers would seek the impact.

Inventory management, storing, warehousing, picking, and packing are no longer your responsibilities when you use Artificial intelligence in your multi-vendor platform. This exclusion is a welcome relief because it allows you to save a lot of time, space, and money.

On-site customisation to provide unique experiences.

Online shoppers of all kinds — both B2C and B2B — want individualised, unique purchasing experiences by your multi-vendor ecommerce platform. By on-site customization, A buyer can receive individualised product suggestions and thorough customer assistance on your ecommerce platform.

Personalized experiences on-site or in marketing efforts for your ecommerce multi vendor marketplace have been demonstrated to increase sales, with one research revealing that shops with sophisticated customization capabilities saw a 25% increase in revenue.

"As marketers harness and exploit more data, they'll be able to provide customers with very relevant, tailor-made experiences."

This results in better CTA conversions, more relevant product recommendations, landing pages with high conversion, rising customer loyalty, increased onsite time and higher brand affinity.

Large data to provide tailored experiences.

Many customers are now aware that Multi-vendor eCommerce Sites collect personal information about them, putting them in danger. As a result, experts are divided on the advantages of big data and how it influences the individualised shopping experience on your multi-vendor ecommerce marketplace.

Personalization will ultimately find its way to the internet of things as digital corporations continue to develop and bring more services in-house. People who have ultra-personalized experiences and those who do not will form an interesting contrast. This will have an intriguing influence on our ability to reach new people as advertisers.

Big data will help multi vendor eCommerce marketplace owners to track down the customers buying journey. This will help you to provide better customer service with optimistic pricing.


Installing Chatbots on your eCommerce multi vendor eCommerce marketplace will communicate with internet shoppers in the same way that a human salesperson would. Today's customer expects to be able to identify and purchase a product with only a few clicks, and they become upset if they are unable to do so.

A chatbot can help rescue the deal in this situation for you. Experts expect that by 2020, 80 percent of enterprises will use chatbots. Chatbots, according to Duran Inci, CEO of Optimum7, are getting more individualised services to improve the client experience.

By this you can provide your valuable customers all time service like instant and consistent answers, multi lingual and recorded answers which results in increased sales and revenue.

Mobile Shopping on the go.

Customers may shop on their phones from anywhere, which is essential in today's eCommerce multi vendor marketplace service. You'll be losing out on major chances if your eCommerce site isn't responsive on mobile or through Web Applications. Mobile shoppers desire the extra convenience of being able to pay with their phones.

According to Statista, 73 percent of multi vendor eCommerce sales will be made on a mobile device by the end of 2021. Many people believe that "better quality and more mobile payment connections" will be a harbinger of change in 2020, according to Corey Dubeau, VP of Marketing at Northern Comme.

By this, you can attract more customers and gain equal market opportunities. The exclusive deals you provide for mobile app users will profit you more. It's easy to maintain and cost effective solutions to scale your eCommerce presence wider.

More options for payment.

Customers have different payment preferences, but if they can't pay as they want on your multi vendor eCommerce site, they may cancel a possible sale. Providing a range of payment options is a fantastic method to boost mobile conversion rates for your multi vendor site. Customers will be able to checkout even faster the next time they purchase if they can save their payment information on your multi vendor eCommerce site.

"Think of how easy it would be to buy a product on any website if, at checkout, you could just give them an ID unique to you"

says Joe Chilson, Head Writer and Account Manager 1Digital Agency. In the past, companies like Apple have aimed at this, but I believe it will become more commonplace in the future.

It will retain existing customers , attract new customers, higer per sale value, low overhead cost and aids you in maintaining a constant presence for your multi vendor eCommerce marketplace business.


Not every trend is worth following, but which ones do you think are worth your time and effort? While some will provide significant value, others may be out of touch with your target audience or be too expensive to deploy for your company to achieve a decent ROI.

Knowing your consumers, verticals, and rivals inside and out will help you figure out which trends are a suitable fit for your eCommerce Multi vendor Marketplace. There are several things you can take to assess market trends and make the best decision for your B2B and B2C models.

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